Returns, Refunds, Cancellations, and Exchanges –Fashionnexus

At Fashionnexus, your satisfaction is our priority. Please read our policy carefully to understand how returns, refunds, cancellations, and exchanges are handled.

What We Will Do Together

Step 1: Raise a Return or Replacement Request

If you’ve received a wrong, or damaged product, raise a return or replacement request within 7 days from the delivery date.
Submit your request with your order and contact details.
You can also raise a request via the Chat option on our website or app.
For damaged or missing items, please raise the request within 2 days of delivery.

Step 2: Review of Request

Please allow us up to 2 working days to review and validate your request.

Step 3: Product Pickup

Once approved, we will arrange a reverse pickup through our courier partner.
We ensure that all reverse pickups are handled by our logistics network — you don’t have to self-ship the product.

Step 4: Product Receipt & Final Action

After we receive your product, we will perform a quality check.
Based on the outcome, we’ll proceed with either:

• A replacement, or

• A refund, depending on stock availability.

Replacement & Exchange Process

Once your return request is approved:

• We’ll schedule the pickup of the item.

• After the product reaches us and passes quality inspection, a replacement will be initiated.

If the original item is out of stock, you will be offered:

• A full refund, or

• An exchange with a similar product, if you agree.

Exchange Delivery Timeline

• Replacements or exchanged items will be shipped within 2–4 business days after quality check.

• You can expect delivery within 5–7 business days from dispatch, depending on your location.

Returns/Replacements Not Accepted If:

• The product is used, opened, or altered

• Original packaging, labels, or mono cartons are missing

• Return/replacement request is raised after 7 days

• Damage or missing item is reported after 2 days

Order Cancellations

Customer can cancel order at any time.

Refund Process

For Prepaid Orders:
Refunds will be credited to your original payment method within 3–5 business days.

For COD Orders:
You must provide your UPI ID or bank account details to process the refund.

Refund Timelines

• Canceled Orders: Within 3–5 business days

• Returned Items: Within 7–10 business days from pickup and successful quality check

Partial Order Returns

Yes, you may return any eligible items from your order within 7 days, subject to the conditions mentioned above.